Contact Start 2 Finish Marketing

Start 2 Finish Marketing Ltd . 75 Harborne Road . Birmingham B15 3DH . +44(0) 121 607 1908

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13 things your customers don’t want to hear

  1. Excuses
  2. Problems
  3. How busy you are
  4. Our systems are down
  5. Bob is off sick and we’re really short staffed
  6. I can’t really help you with that
  7. I don’t know
  8. I can’t do that, I’m not authorised
  9. I can’t get that to you until
  10. As you’re not a gold customer you don’t qualify for instant support
  11. You need to do that via our website not over the phone
  12. It’s not my responsibility
  13. I don’t know when it will be delivered

13 Things they would rather hear instead

  1. Apologies
  2. Solutions – how can I put things right?
  3. Sorry to keep you waiting
  4. I’ll take down the details and update the system later
  5. As Bob isn’t here, let me take the information and look into this for you
  6. Let me transfer you to the correct department
  7. I will find out the answer and get back to you within 2 hours
  8. I will speak to someone who can get this sorted for you and call you when it is done
  9. This will be with you by next Monday
  10. I will look in to this and call you in the morning with an update.
  11. This is generally done via our website, but as you’re on the phone I’ll take care of it for you
  12. I will pass this on to the relevant person and make sure they contact you today
  13. I will find out when this will be delivered and let you know.