You will be responsible for leading a team of up to four Facilities Assistants to provide the soft FM operational service delivery within the buildings by planning daily schedules and work allocations generated from the FM helpdesk requests. You will be people focused with a genuine desire to provide excellent customer service.
This role will focus on the delivery of soft FM services from general porterage, waste removals, office moves, general maintenance, periodic cleaning, deliveries and site emergencies. Knowledge of buildings, maintenance and contractor works is key to working within the Campus.
To be successful in the role, candidates should have experience of working in a similar customer facing environment, be able to undertake a wide range of tasks, and can work under pressure. Effective communication and leading a team is key within this role and will demonstrate a genuine commitment to providing a high standard of customer service, problem solving and accountability.
You will also need to be able to write clear and concise and be familiar with using Microsoft Office such as Outlook. Previously working from a FM helpdesk would be desirable. Knowledge of health, safety and environmental best practice and compliance is an advantage and be key to this role.